| Collect records |
- Start a file about your complaint.
- Keep copies of sales receipts, repair orders, warranties, cancelled checks, and contracts.
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| Go back to where you made the purchase |
- Contact the person who sold you the item or performed the service.
- Calmly and accurately explain the problem and what action you would like taken.
- Talk with the supervisor or manager, if necessary.
- Allow each person you contact time to resolve the problem before contacting another person.
- Keep a record of your efforts.
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| Don't give up |
- Call or write the person responsible for consumer complaints at the company's headquarters.
- Describe why you are unsatisfied.
- Detail, what, if anything, you've done about it already.
- Describe what you think is a fair solution.
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